Contact & FAQ
GET ON OUR MAILING LIST
We promise - no spam! Sign up here.
Our mailouts are spoiler-free until the relevant show has been uploaded to Demand Progress, and we send an email when the show is up to let you know that it's safe to go back to social media (if you wish!).
We also send a notification via the PROGRESS app when a new show has been uploaded...
There are three free apps which you should download to your device for a super-smooth ride:
DICE - all devices. This is where your tickets are stored.
DEMAND PROGRESS - Android and iOS / Roku. This is where you can watch PROGRESS (and all the other content we host) on your phone or tablet, or cast it to another device like a Chromecast or Apple TV.
PROGRESS - Android / iOS. App version of this website, with merch store and notifications so that we can let you know about stuff!
All of our social media contacts are represented by the buttons at the bottom of the screen. Use those to find us on Twitter, Facebook, Instagram and YouTube.
If you have a specific query, please email us in the first instance as follows:
General enquiries: firstname.lastname@example.org
Head of Operations: email@example.com
Media/Press enquiries: firstname.lastname@example.org
We are currently only sending orders once per week for the safety of our team.
In normal circumstances we send orders 2 or 3 times each week. We send using standard Royal Mail 1st Class delivery within the UK, and standard Royal Mail delivery overseas.
Guideline delivery times from the day that we send a package:
UK - 2-4 days
EU - 1-2 weeks
USA - 2-3 weeks
Obviously, at busy times of year like Christmas, items can take longer to arrive than usual. Give yourself plenty of time for your order to arrive, especially if it's a gift!
If you're wondering where your order is, please check and make sure that the item you've ordered isn't on a pre-order until a particular date (in which case we'll despatch when the stock arrives).
If it's not, and the guideline delivery times above have been exceeded, please drop us a line to email@example.com.
If you're contacting us about bookings and we haven't worked with you before - please send ONE recent match for us to view. YouTube, Dropbox, WeTransfer, Google Drive, whatever. Send it to firstname.lastname@example.org.
ONLINE PRIVACY STATEMENT
We use Mailchimp for mailing list management and automated online marketing. The only data collected is that given freely when subscribing to our mailing list or lists. Data is stored securely within our Mailchimp account. You can unsubscribe from our mailing list or lists at any time using the link in the email footer; alternatively you can email email@example.com and request to be removed from a mailing list or lists.
Customer data will never be shared with, or sold to, any third parties.
Mailchimp cookie statement
If you have a complaint, please contact us in the first instance. If you are unsatisfied with our response or believe that our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner's Office (ICO)
JJG Partners Ltd
Company Reg No 09700760
Registered office: Suite 142, 4 Fortess Road, London NW5 2ES
VAT Reg No 229726973